Dubai has taken a significant step towards enhancing transparency in the food delivery sector by introducing new rules that eliminate hidden fees. These guidelines, set forth by the Dubai Economy and Tourism (DET), mandate that all food delivery platforms must display all fees and commissions upfront to customers.
The regulations apply universally to companies providing online food delivery services. Customers are now entitled to view all applicable costs, including subscription fees and delivery charges, prior to placing an order. To ensure compliance, DET authorities will closely monitor these platforms, reinforcing consumer rights and promoting fairness.
This initiative aligns with Dubai’s broader strategy to regulate online services and enhance the user experience in its burgeoning digital economy. Food delivery apps are widely used by both residents and visitors, and transparent pricing will empower consumers to make informed decisions.
Additionally, the DET urges food delivery businesses to improve their service quality and adopt fair pricing policies to nurture customer trust. Companies found breaching these rules could face penalties, underlining the commitment to maintaining pricing transparency in the market.
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