Dubai authorities have implemented new regulations targeting hidden fees in online food delivery services. According to updated guidelines published on the Dubai Economy and Tourism (DET) website, all food delivery platforms must now clearly disclose every fee and commission to customers. This initiative strives to increase pricing transparency and eliminate confusion about additional charges, allowing customers to see the total cost upfront before placing orders.
The regulation applies to all food delivery companies operating within Dubai and mandates the full disclosure of fees such as:
- Service charges
- Subscription costs
- Any other commissions
Non-compliance with these rules could result in penalties for businesses. This action follows growing concerns about unexpected fees charged by many food delivery apps, which have led to consumer dissatisfaction and complaints.
The Dubai government aims to:
- Protect consumer rights
- Build trust in online services
- Enable customers to compare prices easily
- Encourage honesty and competitiveness among food delivery companies
Consumer groups have praised the update, noting that it makes online food ordering safer and more transparent for Dubai residents. The city continues to position itself as a leader in regulating innovative services for the benefit of both residents and visitors.
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